Job Details

Job Title: Medical Support Assistant (MSA)
Specialty: Administrative/Scheduling Support - Healthcare (MSA/Scheduler-Receptionist)
Place of Work (City/State): Salt Lake City, Utah (Remote - within 50 miles of Salt Lake City VA Medical Center commuting area)
Site: Salt Lake City VA Healthcare System (SLCHCS)
Location: 500 S. Foothill Drive, Salt Lake City, UT 84148 (Remote positions; no on-site requirement except for fingerprinting, PIV pick-up, or IT equipment retrieval at nearest VA facility)
Pay rate: $22/hr on W2
Duration: 1 Year plus 2 Option Years
Shift Schedule: Monday - Friday, 8:00 AM - 4:30 PM Mountain Time, excluding federal holidays, 8-hour shift per day.
How Many Shifts Needed Per Month: Approximately 20-23 shifts per month per FTE (standard federal business day schedule)
Credentialing / Onboarding Time: 6-8 weeks
Education: High School Diploma or GED equivalent (minimum)
Experience Needed: Minimum 6 months of customer service experience; prior medical scheduling, VA system experience, or healthcare administrative background strongly preferred
Special Skills Needed:

• Minimum 50 WPM typing speed
• Proficiency in VA systems: CPRS, VistA, ISS, HSRM, PPMS, CTM, PCI
• Microsoft Office Suite (Word, Excel, Outlook, Teams)
• Basic medical terminology
• Strong telephone etiquette and customer service skills
• Ability to work independently in a remote setting
• HIPAA and VA privacy compliance awareness

• Schedule and manage outpatient appointments per VHA Directive 1230 using VistA/CPRS
• Process community care consults via HSRM and PPMS
• Validate and update patient demographics and insurance information
• Conduct pre/post-appointment patient contacts and manage no-shows within 24 hours
• Screen and respond to calls professionally; answer within 5 rings
• Monitor access-related reports and manage recall reminders
• Process incoming/outgoing faxes and mail per HIPAA standards
• Perform patient check-in via PCI system
• Maintain scheduling accuracy at or above 98% per VA guidelines
• Complete all mandatory annual VA training and maintain zero privacy breaches