Job Details

ServiceNow Administrator

Duration: 6 months with possibility of extension

Location: fully remote. Client is in Hartford, CT

We are seeking to add a ServiceNow ITOM/CMDB engineer to our ServiceNow CMS team. You will work closely with customers and the internal team to comprehend and document technical requirements, provide recommendations based on system capabilities and best practices, develop and support configuration changes to the CMS, provide technical oversight of the CMDB and related capabilities, support discovery and service mapping maturation, participate in platform upgrades and maintenance, perform data quality audits/improvements, and provide incident support.

The primary responsibilities of the role include:

• Partnering with business and IT operations stakeholders to define, prioritize and execute ServiceNow enhancements that successfully deliver discovery, service mapping, integrations, and other CMS capabilities.
• Leading customer sessions to gather, define, and document business and technical requirements.
• Implementing new ServiceNow features and modules such as (but not limited to) Service Mapping, Event Management, and Discovery.
• Administers operational support of ServiceNow to ensure it is run and maintained in keeping with industry standards and best practices
• Forges strong, collaborative relationships and build consensus among competing stakeholders across business and IT peers, leveraging exceptional communication and interpersonal skills.
• Supports ServiceNow mid server environments including oversight of ongoing development activities, system administration migrations, troubleshooting and upgrades.
• Develop code and configuration updates across ServiceNow development and production environments, including planning, testing, and change management. Utilize update sets in ServiceNow, and prepare documented deployment plans; participate in weekly developer and deployment meetings.
• Creates technical requirements, design, and customer facing documentation to support ServiceNow initiatives.
• Advising and researching on new ITOM tools and features.
• Resolution of incidents and implementation of requests and tasks associated with ITOM

A successful candidate will provide the following professional background:

• Minimum 3 years experience in ServiceNow
• 1+ experience with supporting and implementing CSM modules, configuration management database (CMDB), and Discovery
• Knowledge of ServiceNow development fundamentals, ServiceNow Discovery Fundamentals, and Service Mapping fundamentals knowledge.
• Knowledge and/or technical certifications for Amazon Web Services (AWS) services; ITIL v4 foundations; ServiceNow Implementer, Developer, ITOM or Administrator paths
• Knowledge of scripting languages and tools, including PowerShell, JavaScript
• 1+ year experience setting up and supporting MID servers
• Experience with agile, scrum and Kanban practices and methodologies
• Experience with relational database data modeling
• Experience in process development and ServiceNow automation and integration.