The Digital Fraud Analyst plays a critical role in protecting them and its clients from digital and transactional fraud. Operating in a fast-paced and dynamic environment, the Analyst is responsible for conducting moderate to complex research and analysis of online and mobile banking activity to identify, prevent, and mitigate suspicious or fraudulent behavior.
Key Responsibilities
Prioritize alerts pertaining to Wire, ACH, Zelle, or other digital payments effectively in a high-volume environment, maintaining a strong focus on minimizing fraud losses and protecting the client experience.
Review digital applications for account openings for signs of potential synthetic fraud or identity theft.
Identify Fraud Types; recognize and mitigate risks related to Business Email Compromise, account takeover, or payments related to consumer scams, while remaining vigilant for other emerging fraud schemes.
Prepare thorough and accurate reports on fraud events, ensuring all findings are clearly documented in accordance with department standards.
Communicate professionally with clients who may be victims or suspects in fraud cases, gathering necessary information and providing support as appropriate.
Maintain awareness of fraud trends, scams, and best practices to proactively identify potentially fraudulent activity.
Core Capabilities
Demonstrated experience monitoring online and mobile banking activity for suspicious transactions.
Strong analytical skills with the ability to recognize patterns and anomalies in client activity.
Excellent interpersonal and communication skills, with the ability to interact with clients in sensitive situations.
Critical thinking and sound judgment in prioritizing tasks and making decisions under pressure.
Required Experience
Minimum 2 years of experience monitoring online and mobile banking applications for fraud
Minimum 2 years of experience using fraud monitoring systems and alert management tools
Nice-to-Have Experience
Banking experience
Customer interaction or client facing experience
ACH payments experience
Required Skills
Experience monitoring online and mobile banking activity for suspicious transactions
Strong analytical skills with the ability to recognize patterns and anomalies in client activity
Strong communication skills
Excellent interpersonal skills with the ability to interact with clients in sensitive situations
Critical thinking and sound judgment in prioritizing tasks and making decisions under pressure
Preferred Skills
Experience with fraud monitoring software and tools
Knowledge of fraud types including synthetic fraud, identity theft, Business Email Compromise, account takeover, and consumer scams
Familiarity with digital payment systems (Wire, ACH, Zelle)
IP address analysis capabilities
Transaction monitoring experience
Benefits
Medical, Vision, and Dental Insurance Plans
401k Retirement Fund
About the Company: Leading North American financial institution offering a wide range of reliable financial products and services. Committed to customer satisfaction and community impact, they provide personalized banking solutions to meet your unique needs. Join a diverse and inclusive team dedicated to creating a more secure and sustainable future.
About GTT GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. As a Native American-owned, economically disadvantaged corporation, we highly value diverse and inclusive workplaces. Our clients are Fortune 500 banking, insurance, financial services, and technology companies, along with some of the nation's largest life sciences, biotech, utility, and retail companies across the US and Canada. We look forward to helping you land your next great career opportunity!
Job Number
26-03320
Hashtags
#LI-GTT #LI-Hybrid
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