Job Details

At-a-Glance:
Are you ready to build your career by joining a multi-national medtech company? If so, our client is hiring a Customer Service Material Logistics Inventory Specialist.

Position Type:

• Contract
• Remote - must reside in the greater Raleigh-Durham (RDU) area

Required:

• Associate's Degree.
• BS in Supply Chain Logistics is preferred.
• Technical Skills: SAP, Microsoft Office.
• 5-8 years of successful experience in area of responsibility and successful demonstration of key responsibilities and knowledge as presented above.
• Ability to multi-task in a fast-paced environment.
• Decision making abilities.

Responsibilities:

• Managing consignment, trunk stock and tool inventory for CX Field organization.
• Assist the Field with spare part and tool & test inventories and provide reporting and analysis as it pertains to inventory management.
• Preparing and performing physical inventory activities annually as per accounting guidelines.
• Specific responsibilities included in inventory management activities:

• For all CSEs and other partners, this position provides inventory support services over the phone and online

• Support Customer Administration with the following:

• Resolution of service report errors
• Reversals for incorrect billings
• Serial number error escalations as related to the installed base

• Support Memphis Returns with the following:

• Resolve return processing errors/issues
• Proactively identify areas of improvement with end goal of reduced errors
• Research and follow-up with CSML for missing parts in Memphis

• Physical Inventory:

• Coordinate and schedule with Field Management
• Execute physical inventory activities with Field in a timely manner
• Reconciliation of inventory between SAP, CSE, and Calibration with minimal variance
• Work closely with and follow-up with CSEs and Management for escalations and material recounts
• Follow-up with any transactions that were in error for CSE during physical inventory count

• Error handling as it relates to inventory management:

• PO posting errors
• Tool order failures
• Reports and analysis as needed

Get in Touch:
If you think you'd be a good match, submit your resume and reach out to Shivam at 862-###-#### to learn more.

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