Job Details

AT&T Telecommunication Company is seeking a motivated and enthusiastic individual to join our team as a Live Chat Agent/Call Center Representative for remote work from home in Dallas, TX. As a key member of our customer service team, you will have the opportunity to assist our customers with their inquiries and provide exceptional support.**Job Overview:**As a Live Chat Agent/Call Center Representative, you will be responsible for handling customer inquiries through live chat and phone calls. You will assist customers with account inquiries, troubleshooting technical issues, and providing product information. This role requires excellent communication skills, a strong customer service orientation, and the ability to multitask effectively.**Responsibilities:**- Respond to customer inquiries via live chat and phone calls in a timely and professional manner- Provide accurate information about products and services- Assist customers with troubleshooting technical issues- Process customer orders and payments- Escalate complex issues to the appropriate department- Meet and exceed performance goals and targets**Requirements:**- High school diploma or equivalent- Prior customer service experience is preferred- Excellent communication skills, both written and verbal- Strong problem-solving skills- Ability to work independently and as part of a team- Proficiency in Microsoft Office applications- Must be able to work remotely from home- Must be available to work full-time hours- Salary range: $25 to $33 per hourPlease note that AT&T Telecommunication Company follows Equal Employment Opportunity guidelines and does not inquire about criminal backgrounds during the hiring process.If you are passionate about providing exceptional customer service and are looking for a challenging and rewarding opportunity, we encourage you to apply for the Live Chat Agent/Call Center Representative position with AT&T Telecommunication Company. Join us in delivering outstanding service to our valued customers.
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