Job Details
Customer Service Representative - State Farm Agent Team Member
2025-04-29 Mark Cramer - State Farm Agent Malvern,AR
Description:
ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Mark Cramer - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
Benefits:
- Competitive salary
- Paid time off
- Parental leave
- Training & development
ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Mark Cramer - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
- Establish customer relationships and follow up with customers as needed.
- Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
- Use a customer-focused, needs-based review process to educate customers about insurance options.
- Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.
- Excellent interpersonal skills
- Excellent communication skills - written, verbal and listening
- Organizational skills
- Self-motivated
- Detail oriented
- Proactive in problem solving
- Dedicated to customer service
- Able to learn computer functions
- Ability to work in a team environment
- Ability to multi-task
- Property and Casualty license (must be able to obtain)
- Life and Health license (must be able to obtain)
- Hourly plus commission/bonus
- Monday through Friday, 8am to 4:30pm work schedule
- 15 paid personal time off days/year (vacation and personal/sick days)
- Paid federal holidays off
- Health benefits
- Growth potential/Opportunity for advancement within my office
- Signing bonus for pre-licensed professionals
- Holiday Parties and Team Fun Activities
- Parental Leave