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Job Details

Dispatcher

  2024-06-05     West Central Planning & Development District     Hot Springs National Park,AR  
Description:

Job Description of Dispatcher:

Effectively and professionally provides communications and dispatch services for ground and air emergency medical services.

Duties and Responsibilities of Dispatcher:

  • Utilizes system status management computer system which monitors, updates, and controls the location and movement of units
  • Receives incoming emergency and non-emergency calls and promptly ascertains proper levels of response; allocates resources to match dynamic system demands
  • Dispatches and maintains radio communications with units
  • Monitors and documents response times of units
  • Maintain the cleanliness of the dispatch center and work area
  • Follows employer guidelines for customer service
  • Maintain patient confidentiality
  • Investigates and reports all response time exceptions
  • Answers requests and dispatches medical support personnel
  • Completes and submits daily status reports, including response time exceptions, response time reliability, exception percentages (by zone and for overall system), and unusual incidents
  • Monitors system performance and communicates system demands to field while recognizing the needs, capabilities, and limitations of field personnel
  • Responsible for complying with all local, state, and federal employment laws and company policies (i.e., Americans with Disability Act, Affirmative Action Plan, etc...)
  • Comply with continuing education requirements and maintain all certifications required by the employer
  • Function as public relations representative when dealing with facilities, agencies, etc. Responsible for adhering to all company & departmental policies and procedures. Perform other related duties as required
Critical Qualifications of a Dispatcher:
  • Must pass the 2 Hour CritiCall Test (link sent via email after online application is completed)
  • High School Diploma or GED
  • Must be available to work flexible hours
  • Must type minimum of 30 WPM
  • Current Driver's License
  • Current CPR Healthcare Provider Certification

About the West Central Arkansas Workforce Development Area

The West Central Arkansas Workforce Development Centers specialize in recruiting and placing skilled professionals in a variety of industries on behalf of employers in Central Arkansas. We help people find jobs and provide workforce solutions to businesses.

WCAPDD/Arkansas Workforce Center is an "equal opportunity employer/program," and "auxiliary aids and services are available upon request to individuals with disabilities." Arkansas Relay Service: 1-800-###-#### (Voice) 1-800-###-#### (TDD) or TDD 711.


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